Well I didn't really do anything, showed up for 2 stages of the event (first and last) but left due to the nonsense, and I don't really care for game events. Got the box in the mail today.
Friend of mine was unable to make the final event but did play that day, got the box as well.
I am willing to bet to set things as right as they could anyone with an active account that did not get the chest that day got a box in the mail today. That would be the best way to deal with it and just move on, on Anet's part.
After the finale of the unique, one time even at the start of the Lost Shores, many players lost out on their rewards due to connectivity and hardware problems. As an apology, Arenanet has begun to send rewards out to all participating players who did not receive their justified rewards. This was confirmed on their official facebook account.
Many players reflect:
Really odd. I didn't participate in the last event at all (timezone issues) and I just got mailed the rewards. I really wonder how they are choosing who they mail to.
I participated in the final event, but left(mapped out in disgust) voluntarily. I just received the reward chest in the mail. It would seem participation was the key factor for reward selection.
and more:
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